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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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D

March 25, 2025

5  out of  5
rating by D
"I have been with this State Farm office for over 10 years and I have three rental houses and three cars all insured with State Farm. I had a problem with them last month and I was going to pull all of my accounts from them and go someplace else if it had not been for Michelle. I absolutely love her and I think she is just the best. I have never called up there that she has not been willing to talk to me and to help me in whatever Problem I have. I don’t know what Leslie would do without her because she literally runs that office. She is the only reason why I stay with State Farm. I think she’s awesome."
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mamie dempsey

March 13, 2025

5  out of  5
rating by mamie dempsey
"My daughter being a new driver needed insurance so I shopped around. State Farm had best coverage and rates by far. Leslie and her team helped her save even more money!! Every time I’ve had a question someone is always available to help . Glad we went with someone local ."
We responded:
"Thank you so much for your positive review. We strive very hard to make every customer interaction a positive individualized experience. Wed love to help you in any way, so feel free to give us a call, text or stop by the office. Thank you. "
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Jeff Altman

September 23, 2024

5  out of  5
rating by Jeff Altman
"Sandy and Michelle's' concern over my issues was genuine and professional I can't say enough good things about those gals."
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Brandy Grazer

June 11, 2024

1  out of  5
rating by Brandy Grazer
"Would give a zero if I could! This company has now twice jerked me around after I buy a policy and pay them in full, then 2 months later getting a letter saying I owe another 1000 dollars. Currently shopping elsewhere! Will never come back to state farm or this office!"
We responded:
"I am sorry that you had an experience that was less than satisfactory. There are many different factors that go into rates. We would love the opportunity to requote your business in the future if your circumstances change. Thank you, Lesley Hyde"
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Andy Chitwood

March 15, 2024

5  out of  5
rating by Andy Chitwood
"Amazing staff!"
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Kevin Harper Drumming

March 15, 2024

5  out of  5
rating by Kevin Harper Drumming
"I Found their rates were very reasonable and great customer service."
We responded:
"Thank you for the five-star review. We appreciate your business. "
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Johnny Sprockets

September 20, 2023

2  out of  5
rating by Johnny Sprockets
"So the only positive is they are nice. Other wise I would've given 1star. Requested to talk on several occasions to Leslie never there. Had to call back several times just to start an extra policy because they forgot to return my calls. It's been 3months since I've had some issues with my roadside rv and still no call back. I just tried to call again no agent or anyone to take a payment over the phone. Always someone new answering the phones. Will be switching agents today. Good luck"
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Marie Brady-Friedman

May 9, 2023

5  out of  5
rating by Marie Brady-Friedman
"Great service, friendly atmosphere. I applied for a job while there. I can work with polite customer friendly people."
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Teri Uhler

December 4, 2022

1  out of  5
rating by Teri Uhler
"I have been trying to get refunded for over 6 months now and it took over a year to get my homeowners refunded after I sold me house and had renters insurance!! Lesley does not respond to email and she is never there so now I have been owed over 500$ since May and they do not care!!! Horrible service and I called many times nothing happens!!!"
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Tamara Woods

January 26, 2022

1  out of  5
rating by Tamara Woods
"I was with Larry James and loved it. New agent and staff NOT professional at all. Girl in office called me to let me know that she was aware I called corporate to complain. State Farm Corp actually told me to change agents! I am amazed she is still in business."
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Kathy Rivers

November 23, 2020

5  out of  5
rating by Kathy Rivers
"The young man with whom I spoke on the phone with was very knowledgeable and helpful with what I needed when I called."
We responded:
"Kathy, thank you so much for the kind words about Ben! He is a great asset to our office and we are very grateful to have him on our team! Thank you again for taking the time to talk with us."
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Sierra Palmer

August 17, 2020

5  out of  5
rating by Sierra Palmer
"The staff is very friendly and they gave me a great set of coverages with a fantastic premium. Definitely recommend them!!"
We responded:
"Thank you so much Sierra! We are so glad that you are pleased with our service. My new staff are rock stars!"
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Ben Prefernottosay

July 24, 2020

5  out of  5
rating by Ben Prefernottosay
"Great staff, things have really turned around here. They were tremendously helpful in all my insurance questions. Called for a quote and received one over the phone, binding it was seamless and had insurance cards in my email before I hung up the phone. There has obviously been some changes and it shows!"
We responded:
"Thank you Ben! We appreciate your business."
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jesse foxx

July 24, 2020

5  out of  5
rating by jesse foxx
"Very friendly staff and helped me save on my insurance. Highly recommend"
We responded:
"Thank you Jesse! We are excited we could help you save!"
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Stacie Moore

January 15, 2020

5  out of  5
rating by Stacie Moore
"This office has provided exceptional service in the almost 10 years that I have been covered under State Farm. Recently, I worked with Mandy Riggins in a quick turnaround with roof/home damage from storms that were coming through as well as preventative measures to take with the roofing company to protect against upcoming damage as more storms approached until they could get out to my home to do the work. She guided me through claims and also checked after the storms to see if everything was ok. If there were more stars, I would give them. Thanks!"
We responded:
"Thank you Stacie! We are very glad to have you here at Lesley Hyde State Farm and hope to be serving you for another 10."
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Rebecca Prater

July 27, 2019

1  out of  5
rating by Rebecca Prater
"You can never get anyone to answer the phone let alone call back. Terrible customer service paired with the apparent lack of respect for customers has me looking for a new agent!"
We responded:
"Rebecca we apologize that you had a bad experience. We hope that you will give us a chance to change your mind in the future."
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Denton & Linda Walker

June 24, 2019

2  out of  5
rating by Denton & Linda Walker
"State Farm is a great company but this branch is not. They are hard to get anyone to answer phone during normal business hours."
We responded:
"We are sorry you had a bad experience. We hope that we can change your mind in the future."
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roxanne miller

March 21, 2019

1  out of  5
rating by roxanne miller
"My friend moved down here from pa got insurance there n then they cancelled him he has a clean driving record we still don't understand why they cancelled him leslie says she would call me back in a couple of minutes 2 days ago I try calling back n all I get is an answering machine i ask u is this a way to run a business"
We responded:
"We are sorry you had a bad experience. We hope we can help you in the future."
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Gena Brenner

March 15, 2019

1  out of  5
rating by Gena Brenner
"Worst agent in town. I have had insurance with State Farm for 23 years. When she took over I have had nothing but problems. I dropped my insurance and went with Alfa; also saved $200.00 a month. Not only did she not refund my money; she took another month of insurance money out of my account and refused to answer our phone calls. I would give half a star, but it's not available."
We responded:
"We are sorry you had a bad experience. We hope you will give us a chance to show you how we have changed."
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Bubba Beard

August 19, 2018

5  out of  5
rating by Bubba Beard
"Most caring agent I have ever done business with bar none !"
We responded:
"Thank you Bubba! We care deeply about our customers and strive to be the best we can."
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Tricia Lah

August 4, 2018

1  out of  5
rating by Tricia Lah
"This place don’t even deserve a one star. I’ve had State Farm Auto Insurance from another state for 4 years. Moved to alabama and transfer my insurance to their office, and a month in I got a notice my auto insurance was cancelled based on their evaluation?! I’ve never had NOT ONE ticket within the four years with State Farm from the state I previously lived in. And I paid way less from a big city I’ve lived in with everyday accident then Cullman!"
We responded:
"We are sorry you had a bad experience. We hope that in the future we can show you how we have changed."